The Collection — Return Eligibility
To request a return for an item from The Collection, email info@vandalineinc.com within 30 days of delivery. Items must be unworn, unwashed, and in their original condition, with all original tags attached and packaging included. To start a return, email info@vandalineinc.com with your order number. We do not charge a restocking fee. If you cannot find your order number, contact us with the name and email address used at checkout so we can try to locate your purchase. Proof of purchase is required for returns and exchanges.
Customers are responsible for return postage when returning an item because they changed their mind. VANDALINE covers return postage for damaged, defective, or incorrect items. Please contact info@vandalineinc.com before sending your return so we can provide instructions.
The Preview Edition — Purchase Terms
The Preview Edition is our limited first release, and each product page states whether an item belongs to it. Preview Edition pieces cannot be returned or exchanged for a change of mind. If your item arrives damaged, defective, or incorrect, please email info@vandalineinc.com with your order number and a description of the issue so we can help resolve it. This does not affect your rights under applicable law.
How refunds work
We will inspect your return and email you to confirm whether it has been approved. Approved refunds will be issued to your original payment method within 10 business days of receiving your return. Business days are Monday through Friday, excluding holidays. Your bank or payment provider may need additional time to post the refund to your account.
Original shipping charges are non-refundable for change-of-mind returns. If a damaged, defective, or incorrect item is returned for a refund, we will also refund the original shipping charge attributable to that item. For orders containing multiple items, this may be a portion of the total shipping charge.
Exchanges
To request an exchange for another size or color of the same item from The Collection, email info@vandalineinc.com within 30 days of delivery. Exchanges are subject to stock availability. Items must be unworn, unwashed, and in their original condition, with all original tags attached and packaging included. To arrange an exchange, email info@vandalineinc.com with your order number and preferred size or color before sending anything back. Preview Edition pieces cannot be exchanged for a change of mind.
For size or color exchanges, customers pay the postage to return the original item. VANDALINE provides complimentary standard U.S. shipping for the first exchange per item. Customers pay shipping both ways for any additional change-of-mind exchanges. If an item arrives damaged, defective, or incorrect, VANDALINE covers return postage and shipping of the replacement.
Questions about your return?
For help with a return or exchange, email info@vandalineinc.com with your order number. Our customer-service hours are Monday–Thursday, 10 a.m.–4 p.m. Eastern Time, excluding holidays. We aim to respond within two customer-service days. Messages received Friday–Sunday will be reviewed beginning Monday, or our next open day.
You may request a written copy of this Returns & Refunds policy by emailing info@vandalineinc.com.