Processing time
Orders are processed within 3 business days of payment, Monday to Friday, excluding holidays. You will receive an email when your order ships.
Carrier
We ship with the United States Postal Service (USPS).
Where we ship
We currently ship to the United States and Canada. Shipping to European countries is coming soon. If your country is not offered at checkout, we cannot ship there yet.
Shipping methods, rates and delivery times
United States: rates are calculated at checkout from live USPS rates, using USPS Ground Advantage or Priority Mail. Estimated delivery is 2-5 business days after shipping.
Canada: $19.95 for the first item, plus $6.05 for each additional item, using USPS First-Class Package International Service. Estimated delivery is 7-21 business days after shipping.
Delivery times are USPS estimates after your order ships, not guarantees. Customs processing and local delivery can add time, especially around holidays.
Tracking
We email a tracking number when your order ships. International tracking varies by service, and may be limited inside Canada. If you have not received tracking within 3 business days of ordering, write to info@vandalineinc.com.
Canadian orders: duties and taxes
Orders to Canada may be charged Canadian GST/HST, provincial taxes, duties or carrier handling fees when the package is delivered. These are set by Canadian authorities and the delivery carrier, are not included in our prices or shipping charges, and are paid by the recipient. We declare the true value and contents of every package, as required by law. We cannot mark orders as gifts or declare a lower value.
Address accuracy
Please check your shipping address, and enter a phone number and email. We cannot redirect a package once it has shipped. If a package is returned because of an incorrect address, we will contact you about reshipping, and shipping charges may apply.
Lost, delayed or damaged packages
If your order arrives damaged, or has not arrived 30 days after it shipped (United States) or 45 days after it shipped (Canada), email info@vandalineinc.com with your order number, and photos if damaged. We will work with USPS and make it right.
International returns
Canadian customers pay return shipping, unless the item arrives damaged, defective or incorrect. Please contact us before sending anything back, and use a tracked service. Duties and taxes paid on delivery are collected by Canada and cannot be refunded by us unless Canada refunds them. See our Returns & Refunds page.
Questions
Email info@vandalineinc.com. Customer service hours are Monday to Thursday, 10 AM to 4 PM ET, and we typically reply within 1 to 2 business days.